Shipping & Delivery Policy

1. Shipping Destinations & Delivery

fwee US official currently ships within the contiguous United States. We are working hard to expand our reach and hope to offer international shipping in the near future. Please stay tuned for updates!

*We do not offer shipping to:

• Alaska and Hawaii
• U.S. Territories (Puerto Rico, Guam, U.S. Virgin Islands, American Samoa, Northern Mariana Islands)
• Freely Associated States (Micronesia, Marshall Islands, Palau)
• Armed Forces addresses (APO/FPO/DPO)

2. Shipping Rates & Fees

Destination	Free Shipping Thresholds	Rate	Shipping Carrier	Estimated Delivery
Contiguous U.S.	USD 45 (excl. tax & discounts)	flat rate of $6.99 for all orders under USD 45	DHL eCommerce (Final delivery via USPS)	2–6 business days

Note: Processing and delivery times exclude weekends and holidays. Delivery may take longer depending on your location.

3. Taxes, Duties, and Customs

The total at checkout is all you will pay. Applicable sales tax is calculated at checkout. There are no international customs duties or surprise fees upon delivery.

4. Tracking and Shipment Status

Once your order has shipped, a confirmation email containing a tracking number and a link will be sent to you.

It typically takes 1–2 business days for the carrier to register and update your shipment status in their system. We recommend allowing up to 48 hours for the tracking details to appear after you receive your shipping confirmation.

If your tracking number still isn’t updating or appears to be inactive after 48 hours, please reach out to us at cs_fweeus@benow.co.kr. We’re always here to help ensure your order reaches you safely!

 

If you need to change your shipping address, please contact us at cs_fweeus@benow.co.kr immediately with your order number. We will do our best to update it for you.

However, please note that once your order has been processed by our warehouse, we cannot modify the shipping address. Since we ship from our U.S. fulfillment center to ensure fast delivery, the processing window is often very short.

Please ensure that all shipping information is accurate during checkout. fwee is not liable for failed deliveries due to incorrect or incomplete address information provided by the customer. Once the package leaves our warehouse, it is under the responsibility of the carrier, and any address-related issues should be coordinated directly with them.

If a package is returned to our warehouse because it was undeliverable or the address was incorrect, we will issue a refund for the products after inspection; however, the original shipping cost will be deducted from your total refund amount.

5. Missing or Lost Packages

fwee is not responsible for packages marked as "Delivered" but not received. If your tracking status shows "Delivered" but the package is not in your hands, please wait at least 24 hours, as carriers sometimes update the status prematurely.

If you still cannot locate it after 24 hours, please contact your local carrier office directly. In many instances, the carrier may be holding the package at their facility for pickup, or they may have more precise information on the exact location where the item was left.

Because the final delivery is managed entirely by the carrier, we are unable to offer refunds or replacements once delivery is confirmed. Reaching out to your local post office is the fastest and most effective way to recover your package or receive detailed information about its delivery.