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We’re here for you. Leave us a message bellow and we’ll get back to you as soon as we can.
Business Hours
Monday-Friday
10:00-17:00 (KST) / 18:00-01:00 (PDT)
Contact Us
To ensure a prompt response, kindly include the following details in your message:
1. Category of Inquiry (e.g. Product, Shipping, Return, Order, etc.)
2. Order Number (if applicable)
3. Full Name
4. Email Address
5. Question or Inquiry
*If your inquiry requires screenshots or image attachments, please email us directly at cs_fweeus@benow.co.kr
Product
The keychain color is sent randomly, in one of five surprise colors.
The keychain is empty when delivered, enabling you to depot your favorite items for touch ups on the go.
The product may have shifted during shipping, but rest assured it is brand new and has never been used. We can confirm there are no issues with its quality or condition.
Shipping
As of now, we only ship within the contiguous U.S. We can’t wait to reach fwee lovers around the world someday — and we’ll be sure to share the news right here when we do!
Standard shipping within the contiguous US is free on orders $45 and over (excluding tax and after discounts are applied). For orders less than $45, standard shipping cost of $6.99 will be charged at checkout.
If your order is already paid and you wish to change your shipping address, please contact us at cs_fweeus@benow.co.kr immediately with your order number. We cannot edit your address or modify your order once it has been processed by our warehouse.
We are not liable for any failed delivery due to incorrect delivery information provided by the customer during checkout. Please ensure that you provide the correct shipping information.
Once your order leaves our warehouse, it is under the custody of the shipping carrier. Please contact the projected carrier for any issues with tracking, delivery, or delays.
Packages are scanned for delivery before your local mail carrier physically drops them at your home. You may receive your package within 24 hours after the tracking status is updated to "DELIVERED." If it has been longer than 24 hours, please contact your local mail carrier.
Returns and Refunds
Change of Mind
For hygienic reasons, we are unable to accept returns due to change of mind, even if the item is unopened and unused. We appreciate your understanding.
Damaged or Incorrect Products
If your product arrives damaged or incorrect, please contact customer service immediately for assistance.
A replacement or refund is applicable within 30 days of purchase.
Kindly email cs_fweeus@benow.co.kr, and we will assist you accordingly.
To ensure a prompt response, kindly include your order number in the subject line.
Please provide the product name(s) you wish to be refunded, a detailed reason for the refund, and photos of the product(s) (including the Lot ID, usually found on the bottom or side of the product).
Refund processing may take up to 2 weeks, and your financial institution may take additional time to process the refund.
For more information, please check our Refund Policy
If your product arrives damaged or incorrect, please contact customer service immediately for assistance.
A replacement or refund is applicable within 30 days of purchase.
Kindly email cs_fweeus@benow.co.kr, and we will assist you accordingly.
To ensure a prompt response, kindly include your order number in the subject line.
Please provide the product name(s) you wish to be refunded, a detailed reason for the refund, and photos of the product(s) (including the Lot ID, usually found on the bottom or side of the product).
Refund processing may take up to 2 weeks, and your financial institution may take additional time to process the refund.
For more information, please check our Refund Policy
